Question 1

How do I install an Olune plugin?

Accepted Answer

Download the .ccx installer from your account, double-click it, and Adobe Creative Cloud installs the plugin into Photoshop. Open Photoshop and find the panel under Plugins → Olune.

Question 2

Where do I find my activation key?

Accepted Answer

After purchase, your activation key is sent by email and shown on the order confirmation page. Customer accounts with key history are coming soon — for now, save your receipt.

Question 3

How do I activate the plugin?

Accepted Answer

Open the panel in Photoshop, paste your activation key, and click Activate. The plugin validates against your account in seconds.

Question 4

I'm getting an activation error. What now?

Accepted Answer

Most activation errors are caused by a firewall blocking the validation request. Try disabling VPN or firewall software temporarily, then activate again.

Question 5

How do I update the plugin?

Accepted Answer

Updates are delivered through Adobe Creative Cloud. When a new version is available, Creative Cloud notifies you in the Plugins tab.

Question 6

Can I move my license to a new computer?

Accepted Answer

Yes. Sign into your account, deactivate the old computer, then install and activate on the new one.

Question 7

What's your refund policy?

Accepted Answer

No-questions-asked refund within 14 days of purchase. Write to support and we'll process it within 1 business day.

Question 8

Do you offer student or educator pricing?

Accepted Answer

Yes. Write to support with proof of enrollment or employment for a 50% discount.

Question 9

Is there a trial?

Accepted Answer

Not currently. We offer a 14-day refund window which functions as a risk-free trial.

Question 10

Can I use Olune commercially?

Accepted Answer

Yes. Your license covers unlimited commercial use.

How can we help?

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